All Systems Operational

Uptime over the past 90 days. View historical uptime.
On-Demand API Operational
90 days ago
100.0 % uptime
Today
Virtual Care Platform Operational
90 days ago
99.97 % uptime
Today
Wheel Horizon Platform Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Service Disruption: Horizon Patient Site
Resolved - Our auth provider has fixed their issue and patients can now sign in without any issues.
Mar 25, 19:21 UTC
Monitoring - Our authentication provider has indicated the issue has been resolved and they are monitoring. We have verified our services are available again.
Mar 25, 19:14 UTC
Update - Our authentication provider has indicated that they've identified their issue and are currently working on an update.
Mar 25, 18:30 UTC
Identified - The issue has been identified and we are waiting for an update from our auth provider.
Mar 25, 18:15 UTC
Investigating - Our authentication provider is currently experiencing a problem. A patient's ability to sign in and receive care may be impacted. We are reaching out to them for status.

We will send an additional update as they become available.
Mar 25, 18:15 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Some VPN gateways are not connecting the EMR
Resolved - This incident has been resolved.
Mar 14, 01:22 UTC
Monitoring - VPN is working at the moment. We are continuing to monitor.
Mar 14, 00:41 UTC
Update - We are continuing to debug the issue.

If you continuing to experience issues connecting, please try any of the VPN connections other than US Central.

Thank you for your patience.
Mar 13, 22:38 UTC
Update - We are continuing to investigate this issue.
Mar 13, 22:36 UTC
Investigating - We are currently investigating this issue.

If you are experiencing issues connecting the to Horizon EMR, please select the VPN US South gateway.

Thank you
Mar 13, 22:14 UTC
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