Update - Waiting for additional information. So far 88815 and 88813 don’t seem to reflect the report.
88815
A disabled Sign button with the tooltip of "Complete Phone or Video Task", the Video section says to ask the patient if they're ready for a video call, and the more menu (3 dots) being active would be as expected.
88813
In this case the tool tip says something different, video is completed, but tooltip is unrelated to the video and is instead asking the clinician to input a diagnosis.
based on screenshots provided in
https://wheelhealth.slack.com/archives/C0790T0L3R6/p1718583137272789
https://wheelhealth.slack.com/archives/C0790T0L3R6/p1718583253492009
Jun 17, 2024 - 01:51 UTC
88815
A disabled Sign button with the tooltip of "Complete Phone or Video Task", the Video section says to ask the patient if they're ready for a video call, and the more menu (3 dots) being active would be as expected.
88813
In this case the tool tip says something different, video is completed, but tooltip is unrelated to the video and is instead asking the clinician to input a diagnosis.
based on screenshots provided in
https://wheelhealth.slack.com/archives/C0790T0L3R6/p1718583137272789
https://wheelhealth.slack.com/archives/C0790T0L3R6/p1718583253492009
Jun 17, 2024 - 01:51 UTC
Update - We are continuing to investigate this issue.
Jun 16, 2024 - 21:38 UTC
Jun 16, 2024 - 21:38 UTC
Investigating - When provider completes video, EMR doesn't seem to recognize it. It states "video completed" but won't allow the chart to be signed AND the 3 dots to the right on the video button are grayed out, preventing CCs from overriding the video.
Jun 16, 2024 - 21:38 UTC
Jun 16, 2024 - 21:38 UTC
On-Demand API
Operational
Virtual Care Platform
Operational
Wheel NextGen Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.