Issue with upstream provider

Incident Report for Wheel

Resolved

Our upstream provider resume normal function at around 8:30am Central

Posted Dec 22, 2021 - 17:28 UTC

Monitoring

We've identified an issue with an upstream provider that can affect the Wheel API and Clinician Services. This is also increasing latency in the US region and can be the cause of timeouts as well as repeated webhooks when partner APIs are also affected by the same upstream latency.

Posted Dec 22, 2021 - 13:44 UTC

This incident affected: On-Demand API.