Some clinicians are unable log into the Horizon platform

Incident Report for Wheel

Resolved

This incident has been resolved.

Posted Jan 30, 2026 - 01:12 UTC

Monitoring

A fix is being implemented for the remaining affected accounts. The platform is operational, and no consults should have been affected by this issue.

Some accounts may still be affected until the implementation is complete

Posted Jan 29, 2026 - 17:06 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 29, 2026 - 16:28 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 29, 2026 - 15:58 UTC

Investigating

A limited number of clinicians are unable to log into the Horizon platform. We are investigating.

Posted Jan 29, 2026 - 15:56 UTC

This incident affected: Wheel Horizon Platform.