Patient web experience for medical intake is unavailable

Incident Report for Wheel

Resolved

All systems seem operational

Posted Nov 16, 2021 - 18:34 UTC

Monitoring

3rd party provider has brought systems back online. We are continuing to monitor for stability.

Posted Nov 16, 2021 - 18:13 UTC

Identified

Our 3rd party form provider has an outage that means that our patient-facing web intake for medical questions is down. We have escalated to the 3rd party provider.

Posted Nov 16, 2021 - 18:02 UTC

This incident affected: Virtual Care Platform.